Why Did I Only Receive Part of My Order?

If you ordered multiple items or a single large product (such as chairs, sofas, or massage chairs), your order may be shipped in multiple separate packages. It is common for these packages to arrive at different times.

Common Reasons for Multiple Packages

• Bulk Orders: If you purchased two or more chairs or bulky items, they are often boxed individually to ensure safe transit.

• Large Furniture: Items like sofas or massage chairs are frequently split into 2–3 boxes due to carrier weight and size limits.

• Different Warehouses: Items may be dispatched from different fulfillment centers to get them to you as quickly as possible.

What Should I Do?

1. Wait 3–5 Business Days: It is normal for packages sent via the same carrier to be separated during transit. Please allow an additional 3 to 5 business days for the remaining parts of your order to arrive.

2. Check Tracking Numbers: * Log in to your purchase platform to view the shipping details.

   • Note: Some platforms may only display one main tracking number even if multiple boxes were sent.

3. Request Additional Tracking: If you can only see one tracking number and want to verify the status of the remaining items, please contact our Customer Support team. We can provide you with the additional tracking codes for all associated packages.

Special Notice for Amazon Orders (Used/Resale)

If you purchased via Amazon, please double-check the "Condition" of your item in your order details:

• Amazon Resale (Used): If your order was sold as "Used" or via "Amazon Resale," these items are inspected and fulfilled directly by Amazon's warehouse.

• Missing Parts: If a "Used" item is missing components or boxes, please contact Amazon Customer Service directly as they manage the inventory and quality control for all Resale listings.

Still Missing Items After 5 Days?

If it has been more than 5 business days since your first package arrived and the remaining items have not appeared:

• Contact Us: Please provide your Order Number.

• Response Time: We will investigate the status of your remaining packages and reply within 24 business hours.

Tips for Receiving Large Deliveries

• Inspect Every Box: Upon arrival, check each box for damage.

• Keep the Packaging: We recommend keeping all original boxes until you have confirmed that all parts of your order have arrived and the product is fully assembled.