Office Chair or Ergonomic Chair Making Unusual Noises

If your office chair or ergonomic chair makes unusual noises during use, please follow the steps below to perform a self-check:

1. Check the Connection Between the Gas Lift and the Five-Star Base

• Make sure the gas lift is firmly inserted into the center hole of the five-star base.

• Loose or misaligned connections may cause noise.

• With the chair placed upright, gently shake the gas lift to test for looseness.

2. Check the Connection Between the Gas Lift and the Seat Mechanism

• Inspect the area where the gas lift connects to the seat mechanism for cracks or damage.

• A broken or loose connection may cause noise when the chair tilts or moves.

3. Check for Gas Leakage

• If the chair slowly sinks when you sit down, the gas lift may be leaking.

• A leaking gas lift may also produce noise when adjusting the chair’s height.

4. Check the Casters

• Ensure all casters are securely inserted into the holes of the five-star base.

• Loose casters can create noise when moving the chair.

5. Check the Backrest Adjustment Mechanism

• If your chair has a tilt or recline adjustment feature, make sure the backrest lever or button is either fully locked or fully released.

• If it remains in a partially locked position, noise may occur when leaning back.

After completing the above checks, if the issue persists, please contact our customer service team and provide the following information:

• Clear photos or videos showing the part where the noise occurs

• Your order number and product batch number (found on the packaging box or under the chair seat)

We will provide further troubleshooting or replacement solutions as soon as possible.