Invoices and VAT Requests

Invoices and VAT Support

We provide VAT-compliant invoices for all orders. Depending on how your order was placed, the method of obtaining your invoice may vary:

• Automatic Invoices: For many orders, the platform will automatically generate an invoice once the transaction is complete. You can usually download this directly from your "Order History" or "Account" page.

• Manual Requests: If you do not see an automatically generated invoice, our team can provide one upon request.

Modifying Your Invoice

Please note the following rules regarding invoice adjustments:

• System-Generated Invoices: If the platform has automatically issued an invoice, it cannot be modified directly through the platform interface.

• Requesting Changes: If you need to update details on your invoice (such as business name, VAT number, or billing address), please contact our Customer Support team.

We will manually process the correction and issue a revised version for your records.

How to Contact Us for Modifications

To ensure a quick turnaround, please include the following in your message:

1. Order Number

2. The specific details that need to be updated

3. The correct information to be displayed

• Response Time: We aim to process all invoice modification requests within 24 business hours.