Self-Paid Returns & Refund Process

Overview

If you have chosen to return your item using a carrier of your choice at your own expense, please follow the steps below to ensure your return is tracked correctly and your refund is processed without delay.

Required Action: Provide Your Tracking Number

To help our warehouse team identify your package and expedite your refund, we kindly ask you to share your return shipment details with us.

1. Submit Your Tracking Info: Once you have dispatched the item, please contact our support team with the Tracking Number and the name of the Shipping Carrier (e.g., DHL, FedEx, UPS).

2. Monitor Your Shipment: We also recommend that you keep a copy of your shipping receipt and monitor the progress of the return on the carrier’s website until it reaches our facility.

How We Process Your Refund

Once the package is in transit and the tracking information is provided:

• Warehouse Arrival: As soon as the returned item arrives at our warehouse, it will undergo a standard inspection to ensure it meets our return conditions.

• Refund Issuance: Upon successful inspection, we will trigger your refund to your original payment method.

• Notification: You will receive an automated email confirmation once the refund has been completed.