Collaboration & Refund Inquiries (External Partners)

How to Resolve Your Refund Inquiry

If your order was part of a specific collaboration or review program arranged through an external agency or service provider, please follow these steps to ensure your refund is processed correctly:

1. Contact Your Original Point of Contact: We recommend reaching out directly to the individual, agent, or service provider you have been communicating with regarding this specific arrangement.

2. Why Contact Them? These partners manage the specific details of your case, including the original agreement, refund schedules, and any promotional terms associated with your collaboration.

3. Provide Your Details: When contacting your agent, ensure you provide your Order Number and any screenshots of your previous communication to expedite the process.

Our Refund Policy for Specialized Programs

Please note that refunds for standard retail purchases and refunds for promotional/testing collaborations follow different internal workflows:

• Standard Orders: Processed automatically through our website or the purchase platform.

• Collaborative/Testing Orders: These involve specific terms set during the initial outreach. Because these are handled by dedicated marketing teams or external partners, our general Customer Service team may not have immediate access to your private collaboration agreement.