Requests for Shipping Fee Refunds – COLAMY

Shipping Fee Policy

The shipping fee applied at the time of your purchase is based on the logistics rates and promotional settings active at that exact moment. Once an order is confirmed, these fees are typically locked into the transaction.

Solutions Based on Order Status

To see if you can take advantage of a newer shipping rate or promotion, please check your Order Status in your account:

1. If Your Order Has NOT Shipped

If your order is still being processed and has not yet been dispatched:

Action: You have the option to cancel your current order and place a new one with the updated shipping terms or promotional price.
Note: Please ensure the items are still in stock before canceling. Once the order is canceled, a full refund for the original order (including the shipping fee) will be issued to your original payment method.

2. If Your Order HAS Shipped

If your package has already been handed over to our carrier:

Status: The order has been successfully processed and dispatched.
Policy: At this stage, we are unable to refund the shipping fee or modify the order details. The shipping cost paid covers the logistics service that is already in progress.

Why Shipping Fees May Vary

Shipping rates are subject to change due to several factors:

Carrier Rates: Seasonal adjustments by logistics partners (e.g., UPS, DHL, FedEx).
Limited-Time Promotions: Flash sales or "Free Shipping" events that are only valid for a specific timeframe.
Weight/Volume: Adjustments based on the specific dimensions of your package.

Need Help with a Cancellation?

If you wish to cancel an unshipped order but are unsure how to proceed, please contact our support team immediately with your Order Number.

Response Time: We aim to process all cancellation inquiries within 24 business hours.
Pro Tip: Due to our fast fulfillment process, we recommend acting quickly if you decide to cancel and re-order.

Stay Informed on Future Promotions

To avoid missing out on future shipping promotions:

Check the Banner: Look at our website's top banner for active free-shipping codes.
Newsletter: Subscribe to our mailing list for exclusive alerts on upcoming shipping discounts.