Submitting a Product Claim or Support Request

To help us resolve your issue as quickly as possible—whether it’s a damaged item, missing parts, or functional defects—we require specific information to verify your purchase and identify the correct replacement parts.

Required Information for Claims

Please include the following details when reaching out to our Customer Service team:

1. Order Number: Found in your confirmation email or purchase history.

2. Product Model

3. Batch Number: This is critical for our quality control team to track production.

   • For Chairs: Look for a sticker on the outer shipping box or on the bottom of the seat.

     • Note: Chairs purchased before June 2025 may not have a batch number on the bottom of the seat.

   • For Desks & Cabinets: The batch number is typically located on the outer shipping box.

4. Visual Evidence: Please provide clear photos or a short video showing the specific problem or damage.

Expediting Replacement Part Requests

If you have identified that a specific component is missing or broken, please help us confirm our inventory by providing:

• Part ID Number: Refer to your Assembly Instruction Manual.

• Action: Locate the diagram of the parts list and tell us the number or letter assigned to the problematic part (e.g., "Part #4 - Left Armrest" or "Screw M8x25").

Why this helps: Identifying the part via the manual ensures we send you the exact compatible version from our warehouse, avoiding any model version mismatches.

How to Submit Your Claim

Once you have gathered the information above, please send it to us through one of the following channels:

• Email: support@colamyhome.com

• Response Time: Our team will review your evidence and provide a solution (such as a replacement, repair guide, or refund options) within 24 business hours.

Important Tips

• Retain Packaging: We recommend keeping the outer shipping box until you have fully assembled the product and confirmed it is in good working order, as the batch number and shipping labels are essential for claims.

• Clear Lighting: When taking photos of the damage, ensure the area is well-lit so our technicians can accurately assess the issue.

• Safety First: If a structural component (like a chair base or desk leg) appears compromised, please stop using the product immediately until our team provides further instructions.