Rita

OverviewWe receive many inquiries regarding whether we can provide physical fabric samples or swatches prior to a purchase. This article clarifies our current policy on sample requests.Our Policy o...

Carriers by DestinationBelow are the primary carriers we use for different regions:RegionPrimary CarriersUnited States (USA)UPS, AMSP (Amazon Shipping), and FedExGermany & European Union (EU)GLS, D...

Invoices and VAT SupportWe provide VAT-compliant invoices for all orders. Depending on how your order was placed, the method of obtaining your invoice may vary:Automatic Invoices: For many orders, ...

OverviewThis article provides information regarding our estimated shipping timelines and how you can track your order once it has been dispatched.Estimated Shipping TimesShipping durations vary dep...

Overview We welcome customers interested in purchasing our products in large quantities. To ensure you receive the best possible service and pricing for your bulk order, we have a dedicated team re...

This guide provides instructions for removing surface stains from furniture. To ensure the best results without damaging the material, please follow the specific cleaning methods for Cotton/Linen o...

To ensure the successful and timely delivery of your order, please review our shipping address policies and regional limitations.1. No Delivery to P.O. Boxes or APO/FPO AddressesWe are currently un...

You can manage your order and check its real-time shipping status directly on the "Order Details" page within your account. Please review the following policies regarding changes to your order.1. O...

1. Incomplete Orders (Missing Items)If you purchased multiple items and have not received all of them yet, please do not worry.Why? It is common for items to be shipped separately to ensure the fas...

政策保修期：对于我们的产品，绝大部分的保修期都是一年，例外的是Atlas系列产品，保修期为3年，如果您仍然保留有说明书，可以在说明书上确认这一点。退货：对于 亚马逊配送（Fulfilled by Amazon） 的订单，如果您希望退货，请直接联系亚马逊客服。对于 卖家自行配送（Fulfilled by Merchant） 的订单，请注意：美国境内订单：无论是否存在质量问题，均可在 30 天内...