Rita

You can manage your order and check its real-time shipping status directly on the "Order Details" page within your account. Please review the following policies regarding changes to your order.1. O...

1. Incomplete Orders (Missing Items)If you purchased multiple items and have not received all of them yet, please do not worry.Why? It is common for items to be shipped separately to ensure the fas...

政策保修期：对于我们的产品，绝大部分的保修期都是一年，例外的是Atlas系列产品，保修期为3年，如果您仍然保留有说明书，可以在说明书上确认这一点。退货：对于 亚马逊配送（Fulfilled by Amazon） 的订单，如果您希望退货，请直接联系亚马逊客服。对于 卖家自行配送（Fulfilled by Merchant） 的订单，请注意：美国境内订单：无论是否存在质量问题，均可在 30 天内...

To maintain the appearance and extend the lifespan of your Atlas series chair, please follow the cleaning methods appropriate for different parts.1️⃣ Aluminum Parts (Handrails, Five-Star Base)Avoid...

1. Description of delivery scopeFor orders in the United States, our after-sales reissue service (including complete products or accessories) currently only supports delivery within the continental...

If you need to replace the gas lift, five-star base, or seat mechanism, but find that the parts are tightly connected and difficult to separate, please follow the steps below:1. Ensure a Safe Worki...

If your office chair or ergonomic chair makes unusual noises during use, please follow the steps below to perform a self-check:1. Check the Connection Between the Gas Lift and the Five-Star BaseMak...

If you ordered multiple items or a single large product (such as chairs, sofas, or massage chairs), your order may be shipped in multiple separate packages. It is common for these packages to arriv...

We provide a product warranty service to ensure you have a reliable and satisfying experience with our products.Warranty PeriodMost products: 1-year warrantyAtlas Series ergonomic chairs: 3-year wa...

This situation may occur with the following product models:B226, A231, A334, T89, B242, 9532, B248, 2237, D0123, W290, 3102, CF088, and others.If you purchased a dining chair or sofa and noticed th...